Key Responsibilities:
• Act as the primary point of contact between Hermiona Education and its clients, managing all aspects of the client relationship;
• Coordinate schedule of lessons, mentorship sessions, and follow-up consultations for each client;
• Coordinate with the academic team to ensure that each client's academic progress is tracked, and that the client's goals are met;
• Proactively identify and resolve issues or concerns raised by clients, and ensure that all client feedback is addressed in a timely and effective manner;
• Build and maintain strong relationships with clients, and work to identify opportunities to expand the relationship over time;
• Maintain accurate and up-to-date client records, including contact information, student profiles, contracts, etc.

We expect to see in the Ideal Candidate:
• Highly organized, with excellent attention to detail and the ability to manage multiple projects simultaneously;
• Strong writing skills – especially for business correspondence;
• Excellent interpersonal and communication skills, with the ability to build and maintain strong relationships;
• Strong problem-solving skills, with the ability to show initiative, think creatively and develop effective solutions;
• Able to work independently and as part of a team, with a strong work ethic and a positive attitude.

Qualifications:
• Previous experience in a client-facing role is highly preferred;
• Availability 15+ hours/week;
• Upper intermediate (C1) proficiency in English – required;
• Spoken and written proficiency in at least one additional language – Chinese/Russian/Spanish/Ukrainian – desired

What We Offer:
• Competitive compensation details will be provided based on the result of the interview process, commensurate with level of education and amount of relevant experience;
• Work as part of U.S. based company with an international team and possibility for further professional growth;
• Fully remote job with flexible schedule (provided deadlines are met);

If you are passionate about education and have a proven track record of success in a client-facing role, we encourage you to apply for this exciting opportunity to join the Hermiona Education team. Looking forward to meeting you!